ABC Life & Pensions Ltd, an insurance intermediary, is required under the Consumer Protection Code to display a schedule of its fees and charges: (i) in its public offices. (ii) on its website. (iii) on all its business stationery.

• A. (i) only.
• B. (ii) only.
• C. (i) and (ii) only.
• D. (i), (ii) and (iii).

Answer: (C)

Transparency of fees is what this item tests. Under the Consumer Protection Code, an insurance intermediary must display a schedule of its fees and charges where clients can easily access it. This includes in the public offices where the business interacts with customers and on the company’s website, so people can review costs before making decisions. The Code does not require placing the fee schedule on all business stationery, so that is not a mandatory display location. Therefore, the required displays are in public offices and on the website, not necessarily on stationery.