Kathleen has made a written complaint to ABC Life Co. Under the Consumer Protection Code, ABC must attempt to investigate and resolve her complaint within what MAXIMUM period of time?

• A. A 5 business days.
• B. B 20 business days.
• C. C 25 business days.
• D. D 40 business days.

Answer: (D)

The time limit tested here is the maximum period the Consumer Protection Code allows a financial services provider to investigate and resolve a written complaint. The code sets forty business days as the upper limit for reaching a final decision, ensuring a thorough review while preventing the process from dragging on indefinitely. Remember that “business days” are working days, so weekends and public holidays don’t count. If the issue is more complex, the provider should keep the complainant informed and may extend within the allowed framework, but the overall cap remains forty business days. If the complaint isn’t resolved by then, the customer can seek escalation to an external dispute resolution body.