Under the Consumer Protection Code, where must a financial intermediary display its fees and charges schedule?

• A. In its public offices only.
• B. In its public offices and on its website.
• C. On all its business stationery only.
• D. In its public offices, on its website, and on all its business stationery.

Answer: (B)

The main idea is ensuring that all customers can readily see the fees and charges that apply to them. Under the Consumer Protection Code, a financial intermediary must display its fees and charges schedule in the places where clients interact with the firm, both physically and online. Displaying it in public offices guarantees visibility for customers who visit a branch, while posting it on the website ensures that anyone browsing or comparing services can access the information remotely. This dual-channel approach maximizes accessibility.

Displaying the schedule only in public offices would leave online or remote customers without easy access. Relying solely on business stationery would miss those who don’t obtain or view stationery, and requiring it on all stationery isn’t a standard requirement. The correct standard is to make the schedule available in public offices and on the website.