Under the Consumer Protection Code an insurance intermediary which also acts as an auctioneer must: (i) maintain separate sections of its website for its auctioneering and insurance intermediary services. (ii) not use its regulatory disclosure statement on emails sent to its auctioneering clients. (iii) have two separate telephone numbers, one for its auctioneering and the other for its insurance intermediary services.

• A. (i) and (ii) only.
• B. (i) and (iii) only.
• C. (ii) and (iii) only.
• D. (i), (ii) and (iii).

Answer: (A)

When a single business provides both insurance intermediation and auctioneering, the rules require clear separation and service-specific communications to prevent confusion about what service is being engaged.

Maintaining separate sections of the website for the two services ensures visitors can easily find information, disclosures, and terms relevant to the exact service they’re interested in. It helps prevent mixing insurance regulatory content with auctioning material, so clients clearly understand the nature of the service they’re dealing with.

Regulatory disclosures tied to insurance activities belong in communications about those insurance services. If you’re emailing auctioneering clients, bringing in the insurance regulatory disclosure would be irrelevant and potentially misleading, so it’s appropriate not to include that specific disclosure in those emails.

Having two separate telephone numbers for the two services isn’t a requirement under the code. A single contact line can be used if it’s clearly directed and the service being addressed is identified, so mandating separate numbers isn’t necessary.

So, the proper approach is to separate website sections and tailor disclosures to the relevant service, while not requiring two distinct phone numbers.