Which of the following is NOT subject to the Central Bank's Consumer Protection Code when providing financial services to consumers?

• A. Authorised advisers.
• B. Certified persons.
• C. Banks.
• D. Mortgage intermediaries.

Answer: (B)

The central idea is that the Consumer Protection Code applies to entities that are regulated by the Central Bank and that provide financial services to consumers. The code sets duties on those regulated entities themselves, not on every individual who might work in or around those entities.

Banks, authorised advisers, and mortgage intermediaries are all regulated under Central Bank rules and carry the practical responsibility to treat customers fairly, disclose terms clearly, assess suitability, and handle complaints. They must embed CPC standards into how they operate and how their staff interact with consumers.

Certified persons, by contrast, do not themselves represent a regulated financial service provider under the Central Bank. The code’s requirements attach to the regulated entity and its approved activities. If a certified person is working for a regulated firm, the firm must ensure CPC compliance in its dealings with customers, and the individual’s certification alone does not bring CPC obligations directly onto them. That separation is why certified persons are not subject to the CPC in the same direct way as authorised advisers, banks, or mortgage intermediaries.