Which period is the maximum period within which ABC Life Co must investigate a written complaint?

• A. A 5 business days.
• B. B 20 business days.
• C. C 25 business days.
• D. D 40 business days.

Answer: (D)

The key idea is how long a life insurer should take to investigate a written complaint. The maximum allowed period is forty business days from when the complaint is received. This timeframe gives the insurer enough time to gather facts, review policy terms, and make a fair determination, especially when information from multiple sources is needed. Counting is on business days, so weekends and public holidays don’t count toward the clock. If more time is realistically needed, the insurer should update the complainant with an estimated completion date and the reasons for the delay. Shorter timeframes, like five, twenty, or twenty-five business days, exist, but they’re not the maximum the firm can take.